Grade 5

At Grade 5 you are likely to be:

• Maintaining and supporting all departmental computing equipment, including hardware and software troubleshooting, hardware upgrade, virus protection, arranging third-party repairs, purchase of new equipment and secure disposal of life-expired hardware
• Providing a help, advice, problem solving and fault resolution service for all types of IT issues
• Providing practical IT support and training for staff and students in the use of hardware and software
• Providing general support for the full range of departmental research and teaching, including AV provision and classroom/ site maintenance
• Acting as DCO; sharing responsibility for the Department’s ICT strategy (ensuring compatibility with the University ICT strategy)
• Sharing responsibility for the department’s equipment assets, including maintaining an equipment register
• Managing a computing budget; ordering ICT consumables and maintaining stocks as required
• Participating in projects in order to develop computing services and facilities for users; manage maintenance contracts for computing equipment
• Liaising with suppliers and third-party maintenance companies; supervising and monitoring contractors and temporary staff to ensure they deliver quality services and comply with regulations; liaising with other teams and departments to ensure all planned works or changes are implemented with minimal impact on customers/ users

Download Grade 5: key duties and skills [pdf]