Improved formatting, key information and better error handling
Based on your feedback, we've made three changes to how staffing requests that need authorisation are processed:
-
We've added formatting to the contents of your request. This will make it easier for you, your authorisers and us to read.
Formatted contents
-
'At a glance' ticket status
We've added a header to each email update, showing who's copied in on the ticket, who's approved it and who it's been assigned to. - Department validation
In the past, misspelt email addresses meant that requests weren't associated with a department, delaying the authorisation process. We will now spot and correct these errors more quickly.
We hope these changes will help make processing your requests easier. If you have any comments or suggestions, please let us know at hr-enquiries@york.ac.uk.