Thank you to everyone who completed our survey - it really helps us maintain and improve our service for you. We received 2,024 responses to the survey, and 761 comments - a 4% increase on last year.
Congratulations to Alex Payne, Biology undergraduate, who won our top prize!
We're pleased to report that overall satisfaction with the quality of our services is up on 2015, and we’ve improved in providing access to resources (electronic and main texts you need for your work).
Although we have improved in the following areas since last year, more work is required to meet your needs:
We are consistently providing good customer service in the Library, and results for this part of our service have improved on last year:
Next steps: we will be analysing the results in more detail and developing an action plan.