Alex Payne, who won a Bose Bluetooth Speaker, pictured here with the Director of Information Services, Heidi Fraser-Krauss

Library Survey 2016

Thank you to everyone who completed our survey - it really helps us maintain and improve our service for you. We received 2,024 responses to the survey, and 761 comments - a 4% increase on last year.

‌Congratulations to Alex Payne, Biology undergraduate, who won our top prize!

We're pleased to report that overall satisfaction with the quality of our services is up on 2015, and we’ve improved in providing access to resources (electronic and main texts you need for your work).

Areas identified for improvement:

Although we have improved in the following areas since last year, more work is required to meet your needs:

  • The main text and readings I need for my work
  • Print and/or electronic journal collections I require for my work
  • Quiet space for individual work.

Areas where we are meeting your needs:

We are consistently providing good customer service in the Library, and results for this part of our service have improved on last year:

  • Librarians teaching finding information
  • Customer Service - courteous library staff, caring staff and giving users individual attention.

Most improved area:

  • Main texts and readings I need for my work.

Next steps: we will be analysing the results in more detail and developing an action plan.

Library Survey prize winners:

  • Alex Payne (Biology): Bose SoundLink Mini Bluetooth Speaker
  • Victor Avila Torres (Sociology): Fire Tablet
  • Mahmoud Marzouk (Management): £20 Commercial Services vouchers
  • Benjamin Sampson (Mathematics): £20 Commercial Services vouchers