The annual Library Survey was conducted from 24 November - 15 December 2014. We received 2,269 responses to the survey, and 895 comments.
We're pleased to report that overall satisfaction with our services reached 83%, its highest level yet, up from 81.3% the previous year. Additionally, the average perception of all services was at its highest level, and we continued to meet growing user needs.
The following is the one area where we are currently below your minimum expectations:
The comments from the survey also suggested a number of areas for improvement. These suggestions - along with how we're responding to them - are summarised below.
|You said||We did|
|I would like more library study space that suits my needs.||
The survey results clearly show that there is growing demand for all types of study space: silent, quiet and group. We are using a number of approaches to address this:
|I want more copies of the main texts for my course.||
We continue to work with academic departments to ensure that we provide enough of the core texts required for courses and, where copyright permits, offer digitised versions of key chapters. We also now offer a Fast Track purchase scheme which enables us to quickly buy additional copies of items in high demand.
In addition, we are running a specific project on Understanding Textbooks. This is to understand the different needs for textbooks across departments and develop ways to manage those needs.
We will continue to run the MoreBooks scheme during 2015. This gives students the opportunity to tell us what books to buy, whether it's a title the Library doesn't have or an additional copy of a book you're finding hard to get hold of.
|I need a resource specific to my area/discipline/course.||
The Library is working in collaboration with departments to identify gaps in our collections and to ensure that any new courses are appropriately resourced. We welcome feedback to our Academic Liaison Librarians including on how we can improve our collections.
We continue to run the MoreBooks scheme, which allows students to suggest new items for purchase.
|I would like more e-resources.||
The Library has a policy to always purchase e-books when possible.
In 2013/14 the Library also added a number of new electronic resources including:
|The Library catalogue has improved, but there are still issues with finding some items both in the catalogue and physically.||We have made some improvements to YorSearch, the Library catalogue, over the past year. We have also been collecting suggestions for improvement – particularly using our new catalogue feedback button – which we will be using to develop further improvements as part of our Discoverability Project. These will include improvements to accessing both physical and electronic resources. We expect to make these changes over the next 6-12 months.
We have also improved signage within the Library buildings in the last year, and reinstated the map link in the catalogue so it is easier to pinpoint the location of a particular item.
|I'd like more printers and for them to be more reliable.||Colleagues in IT Services continue to work on improving our printing service. Further details are available on the IT Survey Feedback page.|
|I find the library survey too long, as it asks for lots of ratings (minimum, perceived and desired) and lots of demographic information.||