Frequently Asked Questions

Q. What are the benefits of taking out Sports Membership?

A. Sports Membership entitles you to:

• discounted rates on pay and pay options
• discounted rates on facility hire
• Includes YorkSport Affiliation (University of York Students only).
• To book facilities up to 3 days in advance

Q. If I don’t take out Sports Membership can I still use the Sports & Recreation Service facilities?

A. Yes, but if you choose not to take out Sports Membership you are classed as a non member and will be required to pay the full rate for further membership packages, pay and play and facility hire. You will also be required to pay the appropriate entry fee to attend YorkSport club bookings.

Q. If don’t take out Sports Membership can I still join the York Sport clubs?

A. No.

Q. Can I join part way through the year?

A. Yes you can join anytime during the year. Sport Membership for 2011/12 is valid until 30th September 2012.

Q. Do I get a membership card once I have taken out Sports Membership?

A. University of York Students sports membership will be added to their student card. All other members will receive a membership card.

Q. How do I Pay for Sports Membership?

A. Sports Membership can be paid for in one of three ways:

• At the Sports Centre reception (cash, cheque debit/credit card)
• For students you can pay online at http://www.yusu.org/sport/
• Staff can pay via monthly payroll deductions

Q. Who are classed as University associates?

A. The following are classed as University Associates

• University of York alumni
• Retired University of York staff
• Higher and Further Education students with valid student card from their institution of study
• Family members of current university staff or students with sports membership
• Science park staff

Q. If I forget my card will I still be allowed entry?

A. You will either have to go and retrieve your card or you can pay a £2 entry fee on proof that you have a current membership.

Q. Can I cancel my Sports Membership?

A. Our Terms and Conditions state that you cannot; however if someone decided to leave the University after two weeks, then a refund would be given. Members are invited to write down the reason for cancellation and this should be submitted to sports-centre@york.ac.uk.

Q. How do I Pay for the Membership?

A. Membership packages can be paid for in one of two ways:

• At the Sports Centre reception (cash, cheque debit/credit card)
• Staff can pay via monthly payroll deductions

Q. Do I get a further membership card?

A. No. Your Platinum/Gold/Silver/Bronze will be either added to your student card or added to your Sports membership card. If you are not a Sports member then you will be given a membership card.

Q. Will I have to do an induction before I use the fitness suite?

A. Yes. We have a choice of two inductions. Fast Track for those that have used a gym before or a Full Induction for those who require a full introduction into using a gym. Both inductions are bookable at the Sports Centre reception and are charged at the Induction rate.

Q. I have already had an induction at another gym. Why do I need to do another induction?

A. In the interests of health and safety we need to be satisfied that our users have a basic level of competency in using the equipment in the fitness suite. This is to minimise potential injury to users, reduce damage to equipment resulting from improper use and to increase the safety and enjoyment of all users.

Q. I am a Platinum/Bronze subscription holder. How often can I play?

A. One court booking per racket sport (i.e. squash, badminton, tennis and hall hire) per day, per member. As a Platinum or Bronze member you may book to play up to 6 days in advance.

Q. Can I cancel my Membership?

A. Our Terms and Conditions state that you cannot; however if someone decided to leave the University after two weeks, then a refund would be given. Members are invited to write down the reason for cancellation and this should be submitted to sports-centre@york.ac.uk

Q. Can I upgrade my membership?

A. Yes, you can upgrade your membership by calling in at the Sport Centre. You cannot downgrade your membership.