The Aim of Student Support Services is:

  • To provide high quality professional support that enables students to make the best use of the academic and personal developmental opportunities available to them at the University of York.

The Objectives of Student Support Services are:

  • To provide an agreed set of central University student support services. These currently comprise Disability Services (for students and staff), Open Door Team, Student Financial Support Unit and Student Support Office, which includes the student welfare advice, international student support, immigration advice service and undergraduate special cases administration.
  • To ensure that these services are of high quality, address the needs of students and meet relevant statutory compliance requirements, proposing changes to provision where necessary.
  • To deal with those individual cases where students are experiencing academic or pastoral difficulties, making best use of the resources available.
  • To service the Special Cases Committee and the Student Services Committee.  
  • To support the development of University policies and procedures and to provide support at the interface between academic and welfare issues.
  • To ensure effective communication with each other and with colleagues from across the University, including those in academics departments, Colleges, student organisations , chaplaincy, Health Centre and appropriate external agencies, to provide the most effective levels of service possible within the resources available.
  • To inform students, staff and other agencies of the welfare and support services available to students.
  • To review and evaluate these services through various measures, including user feedback.
  • To administer the disbursement of University and other funds available as scholarships, bursaries and hardship funds in a timely and fair way and in accordance with relevant policy and guidance.
  • To advise the University on matters relating to student support and to inform the University of relevant legal and professional developments.
  • To provide information, advice and guidance to prospective students about disability support, financial support and other practical matters relating to student life.
 

Who to contact

  • Student Support Services
    Sally Baldwin Buildings, Block B
    Tel: 01904 324140
    student-support@york.ac.uk
  • Office hours: 10am - 4pm (Monday to Friday)