PG Certificate in Public Management in the Information Age

An online study programme

This Postgraduate Certificate programme deals with public services in the 'information age' by looking at the impact of new information and communication technologies on public service delivery and democratic accountability.  It aims to provide students with a conceptual framework for understanding the relationship between ICTs, public service organisations and the management of change.

This programme is not currently recruiting new students

Overview

This is a part-time, postgraduate-level Certificate programme delivered wholly online in fully supported environment.  If you subsequently decide that you would like to continue to a Diploma or Masters qualification it is possible to register for either the Public Administration or Public Policy and Management route.   

Principles 

This certificate programme deals with public services in the ‘information age’, by looking at the impact of new information and communication technologies on public service delivery and democratic accountability.  It aims to equip participants with a conceptual framework for understanding  the relationship between ICTs, public service organisations and the management of change, and to explore in particular:

  • the international context of public service delivery, including  reform trends, and their impact on governance, accountability and the role of the public manager
  • the role within these trends of new ITCs, and the potential impact of ICTs on relationships between citizens and the state
  • the influence of social, political, economic and cultural factors in shaping ICTs
  • the ambiguous nature of the new media as both tools for surveillance and artefacts for democratic participation.
  • ICTs and the management of change:  success and failure in implementing e-government initiatives.

Who is the programme for? 

We accept participants from public sector and non-governmental organisations, and from private sector organisations that work with public services. 

The roles of current students and alumni across all our programes include:

  • Policy and Research Officer in a national non-governmental organisation
  • Policy officer in a local government authority
  • Performance manager, government department
  • Policy evaluation and advocacy officer, UN agency
  • Programme Officer, UN agency
  • Communications officer, international NGO

Structure

Themes and content

The programme addresses several broad themes:

  • The changing context of public service delivery, including global trends in reform and modernisation of public services.
  • The role of e-government within this context.
  • Debates concerning privacy, surveillance, freedom, democracy and security in the information age.
  • The implementation of e-government projects.
  • The impact of organisational structure and culture on such change projects.
  • Tools and techniques for analysing change requirements and planning effective change, including the role of the change agent.

Course structure

The programme is structured into three modules, taking twelve months to complete in total.  The three modules are:

Public Management and Delivery

  • What trends and pressures are affecting public service organisations, why and with what consequences?
  • Why have market-based arrangements been introduced into many public sector settings and how should public sector performance be measured?

Public Policy and Management in the Information Age

  • How are new information and communication technologies shaping public service delivery?
  • What is their role in welfare delivery?

Leading and Managing Organisational Change

  • How and why does change occur in society, organisations and individuals?
  • How should change be managed in complex public sector organisations?
  • What skills and behaviours do organisational ‘change agents’ need?

Online study

Our approach to e-learning is distinctive and may be different from your general perceptions about this mode of study.

  • Flexible, fully supported, modular delivery.
  • Taught exclusively online.
  • Part time study (approx 10-15 hours per week) allows participants to structure their learning around the demands of a career.

The following is a short summary of how online study works at York. 

Key points

The key points about our approach are:

  • These are not self-study programmes which leave you on your own. You will be part of an active learning community with regular contacts and activities.
  • While the e-based approach means that our programmes are very flexible - you can study them anywhere and at any time - they also involve a structured approach to learning. You will be asked to take part in some tasks and activities each week.
  • A key part of this weekly study pattern is a weekly discussion topic. You can join in with this discussion at any time during the week to suit you: you never have to be online at the same time as other people. You will join in with the discussions by posting your comments in a discussion forum. The forums are very simple and easy to use. They provide a reflective and supportive environment, providing all the benefits of studying as part of a community but without having to be in a physical classroom or even online at the same time as other people.
  • As well as interacting with your fellow students in the forums, you will also have regular and structured contact with a dedicated and friendly academic and administrative team at York.
  • The programmes are situated within a Virtual Learning Environment. This is a very convenient and user-friendly integrated website that provides access to study resources, discussion forums, the University of York Online Library and your University email account.

The York Team

A key feature of our programmes is the availability and quality of support that we offer through module tutors, academic supervisors and a dedicated administrative and technical support team.

 

Entry requirements

Entry requirements

A good second class (undergraduate) degree or equivalent qualification. Applicants without undergraduate-level academic experience may also be considered if they have sufficient professional background.

Professional experience in the public service field. This includes roles in government at national or local level, non-governmental and inter-governmental organisations, the voluntary and charitable sector, and private sector roles that support or deliver public services.

If you are not from a majority English speaking country (as defined by the Home Office)  you will need to show evidence that you meet the University English Language requirements:

  • IELTS score of 6.5 with no less than 6.0 in any element
  • PTE: 61, with no less than 55 in each component
  • Cambridge Certificate of Proficiency in English A and B, or Certificate in Advanced English A

Sufficient study time: 15 hours per week including the capacity to take part regularly in the online weekly tutorial group discussions. These are an essential part of the study process, as explained here.

Willingness to share your experience and be an active member of your tutorial group

A personal computer in your home with an internet connection (minimum 0.5Mbps). An office software suite compatible with Word and Excel formats

 

Further study

After the Certificate you may wish to continue your studies onto one of our Diploma or Masters level qualifications.  It is possible to convert this Certificate into either the Diploma/Masters of Public Administration or Diploma/Masters in Public Policy and Management by completing 3 or 6 additional modules.  The structures going forward would be as follows:

Public Administration

Certificate level – 3 compulsory modules

Public Management and Delivery (already studied)

Governance and Public Administration

Policy Analysis and Process

 

Diploma level – 1 compulsory and 2 elective modules

Leading and Managing Organisational Change (already studied)

Public Policy and Management in the Information Age (already studied)

1 optional module, from the list below

 

Masters level 

One optional module from the list below

Then, either one final optional module from the remaining list, or term 1 of a 12,000 word Independent Study Project

Then, term 2 of the 12,000 word Independent Study Project, or a 6,000 word Independent Study Project.

 

The optional modules

  • Public Finance
  • Globalisation and Social Policy
  • Comparative Social Policy
  • Using Evidence in Social Policy
  • Strategic Planning
  • Project Management
  • Organisational Learning and Performance

Public Policy and Management

Certificate level – 3 compulsory modules

Public Management and Delivery (already studied)

Governance and Public Administration

Policy Analysis and process

 

Diploma level – 3 elective modules

Using Evidence in Social Policy

Public Policy and Management in the Information Age (already studied)

Leading and Managing Organisational Change (already studied)

 

Masters level – 3 options:

  • An 18,000 word Independent Study Project undertaken over the course of 3 terms.  (Note: Introduction to Research Methods is a pre-requisite module in the preceding term)
  • 1 further elective module and a 12,000 word Independent Study Project undertaken over the course of 2 terms.
  • 2 further elective modules and a 6,000 word Independent Study Project undertaken over the course of 1 term.

Elective modules

  • Comparative Social Policy
  • Globalisation and Social Policy
  • Introduction to Research Methods
  • Labour Markets, Work and Welfare
  • Leading and Managing Organisational Change
  • Organisational Learning and Performance

 

  • Project Management
  • Public Finance
  • Public Policy and Management in the Information Age
  • Strategic Planning
  • The Economics of Public Service Reform

 



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Contact details

Enquiries
Helen Chan
Online MA Programme Manager

Tel: +44 (0)1904 32 1273

spsw-online@york.ac.uk

Ellen Roberts
Online MA Programmes Director

Tel: +44 (0)1904 32 1250

ellen.roberts@york.ac.uk

Twitter @YorkEllen