Relationships of consumption: interdependency between users and providers of public services

Thursday 4 November 2010, 3.15PM

Speaker: Professor Andrew Gray, Emeritus Professor of Public Management, University of Durham

The paper identifies an increasing use of the term 'customer' to describe users of public services. Public servants may find this customer service metaphor valuable in drawing attention to and remedying the traditional neglect of the public in public service provision. The term also has the modernising appeal of the private sector. Yet its indiscriminate use to embrace service user relationships shows a lack of understanding of these relationships and the policy implications.

Location: Room LMB/002, Law & Management, Heslington East

Admission: Admission is free and open to all

Email: publiclectures@york.ac.uk

Telephone: 01904 322622