Frequently asked questions
Computing account set-up and Enrolment
When do I enrol?
From Monday 27 February 2012- New Undergraduate and Postgraduate students who have a place confirmed as UF (unconditional firm) by Friday 24 February 2012, will receive an email to enrol.
From Monday 27 February 2012 - Returning Postgraduate students and returning Undergraduate students will be able to log into e:Vision with their username and password and enrol online.
How do I enrol?
New students
You will receive an email with the title 'University of York Joining Instructions'. This will tell you how to set up your IT account and enrol online. If you haven't received an email or a 'Temporary Access' flyer please let us know by emailing enrol@york.ac.uk.
Returning students
Can log into e:Vision and enrol online from Monday 27 February 2012. If you are having any difficulties please email enrol@york.ac.uk.
How do I set up my IT Services account?
Follow the instructions provided on the email ' University of York -Joining Instructions'.
I've tried to enrol but I'm having problems with my username and password
You can let us know by emailing enrol@york.ac.uk or telephoning 01904 322136.
What if I am unable to enrol online?
You can request a paper enrolment form that will be mailed to you by emailing enrol@york.ac.uk or telephoning 01904 322136.
What is the deadline for completing enrolment?
If you haven't completed your enrolment by 5pm on Friday 27 April 2012 you will have to pay a late enrolment fee of £50.
How do I see the email which is sent to my University account to confirm online enrolment?
What do I do if I've lost myenrolment pack or never received one?
All the contents of the enrolment pack are available online. If you require an enrolment pack contact Registry Services by email enrol@york.ac.uk or telephone 01904 322136.
Where do I get my University Card from?
To create your University Card an up-to-date photograph is required. You can upload your photograph online by logging onto e:Vision. If you are unable to upload your photograph please email enrol@york.ac.uk for further assistance.
What if I want to change programme as soon as I arrive at the University?
Talk to your supervisor or departmental administrator.
What if I want to leave the University?
Talk to your supervisor or departmental administrator.
Why is it important that I read the University of York Ordinances and Regulations?
When you enrol you are undertaking to obey the Ordinances and Regulations of the University of York that are in force during your period of study.
Money
What if I haven't received any information from Student Finance England or the Student Loans Company telling me how much money I will be entitled to receive for Student Support?
Contact Student Finance England on telephone 0845 300 5090, or you can contact the University's Student Financial Support Unit by telephone on 01904 434043 or by email at: student-financial-support@york.ac.uk.
When will I receive payments from Student Finance England or the Student Loans Company?
New Students
Once you have enrolled and we know you have arrived. It takes five working days after your attendance and arrival has been confirmed before the money is paid into your bank account. You can see if your enrolment and arrival has been confirmed to the Student Loan Company by logging into e:Vision and selecting the 'SLC Notification for 2011/2' option. The 'Notification Date' shown is the date the University confirmed your enrolment and arrival to the Student Loan Company.
There are two ways for us to know that you have arrived:
- 1. Students living in University accommodation will have their attendance confirmed during the first week of term or after they have moved into their accommodation.
- Your University card
- Your notification of assessment from Student Finance England
- Your SLC payment schedule letter
2. Students not living in University accommodation must go to the Fees Office, Financial Services, Unit 1, Market Square and present one of the following:
Returning Students
Your attendance is confirmed to the Student Loan Company after you have enrolled.
When will I receive payments for the Undergraduate Bursary?
In two equal instalments in February and May.
I haven't received a letter from the University telling me I will get the Undergraduate Bursary?
Contact the Student Financial Support Unit on 01904 434043 or by email at: student-financial-support@york.ac.uk.
Accommodation
When will I know where I am living?
If you are eligible to apply for accommodation and apply online in e:Vision by the due date, you can expect to receive an offer by email normally within seven days of submitting your application. It is a good idea to login on the accommodation system on e:Vision at and check for an offer just in case you missed the email.
For more information email the Accommodation Office at: accommodation@york.ac.uk or telephone 01904 322165.
When do I pay my rent?
Accommodation is paid termly by direct debit. You will need to make an on-line payment of £200.00 in e:Vision when you accept the offer of a room. Further information on payment of your termly accommodation is available from the Fees Office.
Where can I get further information about accommodation?
Through the Accommodation Services web pages.