You and Your Library

Library staff are committed to providing excellent facilities and services to support your learning and research, but this can only be done in partnership with you. Please help us to help you make the most of library services and resources. Remember you can always contact the Library for help in person, by email, telephone or fax.

Services

You can expect us to:

  • treat all users with courtesy and respect
  • keep your personal details and your borrowing record secure
  • provide all relevant library information and keep you up to date with changes
  • provide an enquiry service
  • offer you an induction to the Library and information skills training
  • allow rapid self-service loans, renewals, requests and returns
  • offer ways for you to communicate your views about the Library

We expect you to:

  • treat other users and library staff with courtesy and respect
  • never lend your University or library card to anyone else, or share your username and password
  • check your emails and My Library Account regularly, to know when your items are due for return and to check we have your current contact information
  • ask for help when you need it
  • familiarise yourself with library policies and services
  • offer any ideas on how we can improve our service

Environment

You can expect us to:

  • provide a safe, clean, quiet environment for study
  • provide study areas for different types of learning
  • provide recycling bins for waste in accordance with the University's recycling policy
  • ensure that library staff make regular patrols of the building to maintain a suitable environment for study

We expect you to:

  • treat Library buildings and facilities with respect
  • not smoke, eat or drink in the Library (except bottled water)
  • respect quietness and study - do not use mobile phones outside the designated areas on the ground floor
  • keep your personal possessions safe with you at all times
  • dispose of your litter appropriately, including in the recycling bins provided
  • leave the Library promptly at closing time and when asked to do so in an emergency

Resources

You can expect us to:

  • provide a range of print, electronic and other information resources to support learning and research
  • maintain a catalogue to help you find the resources you need
  • provide equipment and network/wireless facilities to access these resources
  • provide photocopiers, a network printer and a photographic service
  • enable you to access resources available from other Libraries and Universities through collaborative arrangements

We expect you to:

  • return items on time which you have borrowed, especially when they have been requested by another user
  • not write on, highlight or otherwise mark books or journals, or damage them in other ways
  • not use computers to download or circulate offensive material
  • be aware of and comply with current copyright law and licences
  • be aware of and comply with the University's regulations for use of computing facilities

More information and contact details

More information and a complete set of Library regulations is available from our website.

You can contact us

  • in person, by speaking to a member of staff at the Enquiry or Reception desks
  • by email (lib-enquiry@york.ac.uk)
  • by telephone (01904 32) 3873
  • through the contact us link on the catalogue
  • by fax (01904 32) 3866

We welcome feedback on the Library service. Please let us have your comments and suggestions by completing the form available in the Library or email lib-comments@york.ac.uk