Posted on 1 May 2013
The Library buildings will be open as usual on the May Day bank holiday (Monday 6 May), and we'll be offering support via the Help Desk, email, and phone.
The Library cafe will be open 08.30 - 20.00.
The IT Support Office will be operating a reduced service, responding to walk-in enquiries and emails only. IT Services staff will be monitoring systems and responding to any major problems in IT rooms as appropriate.
Posted on 23 April 2013
Whether it’s a title the Library doesn’t have or an additional copy of a book you’re finding hard to get hold of, MoreBooks is your chance to tell us what books to buy.
The Library will then purchase a copy of the book you want, buying an e-book where possible to improve availability.
Please note: there may be some occasions when we are unable to obtain an item, if this is the case we will let you know why.
Posted on 22 April 2013
That’s why we’re making the first week of term Behaviour Awareness Week. Our staff will be wandering around the Library more often to make sure that users are respecting each other’s need to study and sticking to the rules about noise and food. We're also introducing the following new services in response to your feedback:
So, do you know your studious buzz from your silent zone? Take a look at what behaviour is appropriate and where in the Library.
Posted on 22 April 2013
Throughout February we asked what books you wanted us to buy as part of the MoreBooks scheme. We received a total of 649 requests and spent £24,051 on extra copies, new titles and e-books. As the scheme was so successful, we'll be running it again from 24 April-24 May.
We want to make sure you've got better access to items that are in demand, so when there are three or more requests on a book, we buy extra copies or an e-book where possible. We've spent £25,421 on extra copies so far, so you don't have to wait as long for the items you need.
We';re making essential book chapters and journal articles available online through reading lists in Yorkshare (VLE). This gives you instant access to the texts both on and off campus.
Since October we've provided 2,821 articles and chapters in this way, 1,112 more than the same time last year!
Occasionally you may be refused access to an e-book because too many people are viewing it at the same time; this limit is decided by the publisher/supplier.
We monitor this and when a turnaway happens more than once, we buy the e-book again from another source. Since the start of spring term, we’ve improved access to 52 e-books in this way.
Posted on 12 April 2013
The nine individual postgraduate studies on the first floor of the JB Morrell Library will shortly be re-allocated to qualifying research postgraduates for the summer term. To apply for one of these rooms please send your name, email address, department and year of study to jackie.knowles@york.ac.uk by Friday 26 April 2013. Successful applicants will be contacted with their room allocations during w/b 29 April and others will be kept on a waiting list. A £5 deposit will be payable on collection of the key. Please note that in order to ensure fairness in allocating these rooms those postgraduates who had use of an individual study for the spring term will be excluded from the draw for summer term.
Posted on 10 March 2013
Since the introduction of Flexible Loans in October 2012 we have been actively seeking your feedback. We have received and responded to a range of individual enquiries and comments about the loan periods for items in the AV Collection.
In response to your feedback we have changed length of time items in the AV collection so that they operate in the same way as flexible loan items. This means that DVDs will, like books, be borrowable for a 4 week loan period unless they are requested. The new loan periods will be implemented on Monday 11 March.
Items in the AV collection can no longer be booked, but instead a request can be placed on an AV item that is on loan. Screening copies will remain as reference and can be borrowed by screening assistants nominated by departments. For more information about borrowing screening copies, please see the Screening copies guide (PDF
, 428kb).
Posted on 10 March 2013
From Friday 15 March onwards, vacation borrowing will apply. Items on loan can still be requested by other users, so will be subject to recall throughout the holiday - however, you will be given longer to return them.
Posted on 7 March 2013
If you are a postgraduate, part-time, distance learning or placement student you can borrow books and journals at other libraries which participate in the scheme, and if you’re an undergraduate, you can take advantage of the SCONUL vacation access scheme which gives you reference access to participating libraries. Both of these schemes are a great way of accessing resources and places to study when you’re away from York.
For more information on the SCONUL access scheme and how to apply, see our webpage.
Posted on 28 February 2013
Get involved in the Library’s book swap event taking place on World Book Day (Thursday 7 March) and give your old books a new home, while grabbing yourself a new read. Drop off one of your old books in the JB Morrell foyer or King's Manor Library now and pick up a new one on World Book Day.
Alternatively, why not get involved in the book crossing event taking place across campus? It's as simple as this; collect a book label from the Library or print the label below, attach it to one of your old books and then, on World Book Day, leave it somewhere on campus for another lucky reader to find. You can also keep track of your book's travels by registering it on www.bookcrossing.com and getting in touch with a world-wide community of readers.
If you happen to stumble upon any wild books on campus on World Book Day, let us know by tweeting your finds to the Library's Twitter account: @UoYLibrary
Posted on 28 February 2013
Find a duck egg token in the Library, then answer the question on the back to claim your prize. A blue token wins a Cadbury’s Creme Egg, a gold token wins a Creme Egg and a Library Duck Bag! All tokens will be hidden around the “Studious Buzz” zones of the Morrell and Fairhurst buildings. Waddle along and get searching - it's quacking good fun!

Posted on 25 February 2013
Whether it’s a classic, a biography or a good old romance, tell us what your favourite book is and why. The University of York's top ten will be announced on World Book Day and all those who have submitted a nomination will be entered into a prize draw to win copies of all ten books.
Posted on 15 February 2013
Seven lucky respondents to the recent Library Survey 2012 were presented with a range of prizes by the Director of Information, Stephen Town, and Sian Fraser, Marketing Manager of Commercial Services, at an event in the Harry Fairhurst Building.
The survey captured many positive comments and useful suggestions for improvements, and mirrored the success of the recently completed Library refurbishment project and the opening of the Harry Fairhurst building.
Many thanks to the record 2,285 people who took time out to participate in this year’s survey. Details of an action plan based on the analysis of these results will be published very soon.

Left to right: Sian Fraser, Joshua Treacy – Undergraduate Student, English and Stephen Town.
Posted on 11 February 2013
The Library would therefore like a copy of your reading list by Friday 8th March 2013 to ensure that items are available for the start of term. Sufficient notice is needed to order and process items not currently in stock and to move items into the Key Texts collection.
If you are using the resource list software (EARL) in Yorkshare, you do not need to send your list but please ensure it is up to date by this deadline. The Library will automatically be notified of items on EARL lists which are not in stock and will order them, creating links in the lists when the item is available. You may use the ‘Notes to Library’ option if you need to tell us about anything additional. Please contact Sue Elphinstone with any queries relating to EARL.
All non-EARL lists should be accompanied by a completed resource list form. The completed form and list should be emailed together to the Library Orders Team
Departments can also take advantage of our Electronic Texts Service, which can provide digitised chapters and improve reading list accessibility for your students. For information on this service please visit our 'How do I' page or contact your Academic Liaison Librarian.
If you are not using EARL but you know that there are resources which the Library will need to order, please let us know as soon as possible instead of waiting until your reading list is complete. You can make suggestions via the online Purchase suggestion form.
More information on reading lists, Key Texts, recommending items for purchase and other services & facilities can be found on our web pages.
Posted on 6 February 2013
Since the introduction of Flexible Loans in October 2012 we have been actively seeking your feedback. We have received and responded to a range of individual enquiries and comments about the changes we have made and we are making some improvements.
We have increased the length of time you can keep an item when there is a queue of requests. Your feedback told us that one day was not sufficient, so we have increased this to two days. We realise that this may still seem too short, but we need to balance the needs of everyone in the queue who wants to use the item. We will monitor the effect of this change.
When there is a queue of requests for an item we are also taking a more pro-active approach to ordering an electronic version or extra copies. Wherever possible, we use our fast track purchase system to make the items available as quickly as possible.
Many people have told us they miss getting a courtesy reminder shortly before items need to be confirmed as still in their possession or returned. During February we will re-introduce the courtesy notice which will be sent to you just before an item that you have becomes due.
In response to popular demand we will be standardising loan periods for AV material in line with other ordinary loan items. This means that DVDs will, like books, be borrowable for a 4 week rolling loan period unless they are requested. Screening copies of DVDs will remain as reference and can be borrowed by screening assistants nominated by departments.
Christmas was our first vacation under the new model and on the whole things went well. We acknowledge that we did receive negative feedback from some of you, but we also received positive comments. The most common problem we found was that many students had missed the message that old style vacation borrowing, i.e. loans that last for the duration of the vacation, no longer exists, so we hope that future vacations will go more smoothly. To find out more about your thoughts on the vacation and our response please visit our FAQs page.
We're still interested in your feedback on flexible loans - if you have any further comments, please email infodir-loansreview-group@york.ac.uk
Posted on 4 February 2013
We’ve made a number of changes to our Library signage over the last few months and we’d like to know if it’s improved your experience of navigating our buildings and finding the items you need.
Signage usability testing will be held in the University Library from 11:00 - 12:00 on Monday 11 February and all students chosen to participate will receive a voucher for a free coffee and cake redeemable from catering outlets on campus.
For more details and to sign up, email infodir-signage@york.ac.uk.
Posted on 1 February 2013
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If not, then throughout February you can request that we buy more. All you need to do is look out for the MoreBooks button. This will appear alongside book titles in YorSearch, simply click it and enter your details in the form. The Library will then purchase an additional copy of the book - where possible we’ll buy e-books to improve availability.
Please note: there may be some occasions when we are unable to obtain an additional copy of an item, if this is the case we will let you know why.
MoreBooks allows you to request we buy additional copies of books already in stock, if you would like us to consider purchasing a copy of an item we don’t already have, please see the Suggest items for purchase page.
Posted on 23 January 2013
We're working hard to improve the Library services we offer and we'd like to hear what you think.
We're looking for volunteers (students and staff) to attend a feedback session on either Wednesday 30 January (12:00-14:30) or Friday 1 February (15:00-17:30). The session will involve testing a few of our facilities and then giving us written and verbal feedback on your experience and your general feelings towards the Library. We're looking for a wide range of volunteers, so if you're interested please email matthew.holland@york.ac.uk and include:
Places are limited so we will respond to everyone individually to confirm whether they have been given a place and where the event will be held.
Every participant who completes the session will receive a £10 Amazon voucher and will be placed in a prize draw to win a £50 Amazon voucher. Light refreshments will available at each session. We look forward to hearing from you!
Posted on 15 January 2013
The Library introduced Flexible Loans on 1 October 2012 and as part of our commitment to continuous improvement we are seeking general feedback on the service. The Library is holding an open forum to gather feedback from Library users on how the service is working.
The open forum will allow us to answer any questions that you may have and explore suggestions for improvements to the service. The Library would like to invite any interested staff and students to the following session:
Refreshments will be provided. All attendees will be entered into a prize draw to win a £20 Amazon voucher.
Posted on 4 January 2013
The nine individual postgraduate studies on the first floor of the JB Morrell Library will shortly be re-allocated to qualifying research postgraduates for the spring term. To apply for one of these rooms please send your name, email address, department and year of study to jackie.knowles@york.ac.uk by Friday 18 January 2013. Successful applicants will be contacted with their room allocations during week commencing 21 January and others will be kept on a waiting list. A £5 deposit will be payable on collection of the key. Please note that in order to ensure fairness in allocating these rooms those postgraduates who had use of an individual study for the autumn term will be excluded from the draw for spring term.
Posted on 14 December 2012
Between 22.00 on Friday 21 December and 08.00 on Wednesday 2 January 2013, access to the Library will be by a valid University of York card only.
The University Library will be in self-service mode from 18.00 on Sunday 23 December to 08.00 on Wednesday 2 January (with the exception of the closed days noted below).
The University Library will be closed on Christmas Day, Boxing Day and New Year's Day.
Posted on 23 November 2012
Items will not be due over the Christmas period between Saturday 22 December and Tuesday 1 January.
Between Monday 24 December and Tuesday 1 January the Library will be self service only. Please note opening hours over the Christmas vacation:
The Library will re-open at 8am on Wednesday 2 January
| If an item is recalled from you on: | The due date will be: (unless item was due sooner) |
|---|---|
| 15th- 26th December | 2nd January |
| 27th December | 3rd January |
| 28th December | 4th January |
| 29th December | 5th January |
| 30th December | 6th January |
| 31st December | 7th January |
| 1st January | 8th January |
| 2nd January | 9th January |
| 3rd January | 10th January |
| 4th January | 11th January |
| 5th January | 12th January |
| 6th January | 13th January |
| 7th January | Standard recall package resumes |
Posted on 11 December 2012
The 2012 Library Survey closed on the 9th December and we’d like to thank everybody that completed the survey. This year we received a record response to the survey, with nearly 2,300 completed surveys and over 1,000 comments.
We will be publishing the full results of the survey in due course. However, early indications are that perceptions of the library service have improved significantly since last year, with a seven per cent improvement on 2011 results.
The following word cloud provides a visual representation of the areas that people provided comments on in the survey:
We will be contacting winners of the prize draw shortly and will publish full details of the survey analysis in early 2013.
If you have any questions about the survey, please do not hesitate to contact us: lib-survey@york.ac.uk
The Library Survey Team
Posted on 28 November 2012
Between 09:00 and 09:30 on Tuesday 4 Devember, the Aleph Library Management System will be taken down for essential technical work. The disruption may last up to 30 minutes.
This means that the following components or integrations with Aleph may be unavailable during this time:
Please contact us if you have any concerns.
Posted on 23 November 2012
The Library introduced Flexible Loans on 1 October 2012 and as part of our commitment to continuous improvement we are now seeking feedback on specific aspects of the service. The Library is undertaking further consultation with Library users on the issue of returning requested items to the Library. As a request can be placed at any time throughout the year, we recognise that problems may arise when users are away from campus for an extended period of time eg during placements and during the vacations.
A group consultation will allow us to discuss the issue and to explore views on how best the library might balance the needs of both borrower and requestor. The Library would like to invite any interested undergraduates to attend the following session:
Undergraduate Open Forum
Thursday 13 December at 12.15pm - 1.15pm
LFA 204/5 (Library, Harry Fairhurst Building)
Lunch will be provided. Please indicate your interest in attending this forum via the following Doodle poll. All attendees will be entered into a prize draw to win a £20 Amazon voucher.
Please note that this forum is for undergraduates only, please see Library News for further information about alternative forum dates for staff and postgraduates.
Posted on 23 November 2012
* Update: 28th November 2012. We have now reached the maximum number of participants for this forum and the Doodle poll has been closed. Thank you for your interest *
The Library introduced Flexible Loans on 1 October 2012 and as part of our commitment to continuous improvement we are now seeking feedback on specific aspects of the service. The Library is undertaking further consultation with Library users on the issue of returning requested items to the Library. As a request can be placed at any time throughout the year, we recognise that problems may arise when users are away from campus for an extended period of time eg during research leave, while on field work or placement, whilst attending conferences, and during vacations.
A group consultation will allow us to discuss the issue and to explore views on how best the library might balance the needs of both borrower and requestor. The Library would like to invite any interested postgraduates to attend the following session:
Postgraduate Open Forum
Tuesday 4 December at 12.15pm - 1.15pm
LFA 204 (Library, Harry Fairhurst Building)
Lunch will be provided. All attendees will be entered into a prize draw to win a £20 Amazon voucher.
Please note that this forum is for postgraduates only, please see Library News for further information about alternative forum dates for staff and undergraduates.
Posted on 23 November 2012
We are updating the look and feel of YorSearch on Saturday 24 November. There may be a very brief disruption to service while the update is made. If you experience any problems or have any comments then please contact us.
Posted on 22 November 2012
The Library introduced Flexible Loans on 1 October 2012 and as part of our commitment to continuous improvement we are now seeking feedback on specific aspects of the service. The Library is undertaking further consultation with Library users on the issue of returning requested items to the Library. As a request can be placed at any time throughout the year, we recognise that problems may arise when users are away from campus for an extended period of time eg during research leave, field work, whilst attending conferences, and during vacations. Having a system that is as fair as we can make it lies at the heart of our services, and the needs of the user who has borrowed an item need to be balanced with those of the user who has requested the item.
A group consultation will allow us to discuss the issue and to explore views on how best the Library might balance the needs of both borrower and requestor. The Library would like to invite any interested members of staff to the following session:
Academic Staff and Researchers Forum
Wednesday 28 November at 12.15pm - 1.15pm
LFA 204/5 (Library, Harry Fairhurst Building)
Lunch will be provided. Please indicate your interest in attending this forum via the following Doodle poll. Please note that this forum is for academic staff, please see Library News next week for further information about forthcoming forums for both undergraduates and postgraduates.
Posted on 22 November 2012
Following hourly sales tracking, feedback from both the café and the Library teams we are identifying a greater need for the service an hour later than the current opening times on a weekend. We are experiencing little demand first thing in the morning but we are almost turning people away at point of closing.
We will therefore be reacting to this customer demand by moving the current 10-3pm service to 11-4pm from the weekend commencing 24 November.
Posted on 20 November 2012
The York Minster Library will be closed on Wednesday 5 December. We apologise for any inconvenience that this might cause.
Posted on 8 November 2012

The winners of the Library's Murder Mystery activity were presented with their Amazon Vouchers today by Director of Information and University Librarian, Stephen Town. Over 1000 students participated in the hunt for the 'murderer' with Xu Zhang, Shelley Gabriel and Morgane Jourdain being the lucky winners of the prize draw. We are delighted to be able to give you photographic proof that Lisa Eveson is unharmed after all, and that Olivia Else is innocent of all charges! Feedback about the Murder Mystery was overwhelmingly positive and we look forward to running something similar in future years.
Posted on 8 October 2012
The Library has just launched a new study space booking system, making it even easier to book a study to suit your needs. If you'd like to book either a Group or Single study go to http://libstudies.york.ac.uk/booking/studies.
Posted on 30 September 2012
The Library is pleased to announce that Flexible Loans will be introduced on 1 October 2012, for more information please see:
Our new Flexible Loans is a new service that we are keen to continually improve. Please tell us what you think by emailing us at infodir-loansreview-group@york.ac.uk
Posted on 17 September 2012
Remedial work to the subject floors is now complete. This followed the fall of a light fitting on Friday afternoon. All fittings have now been checked and are secure. All floors are now fully operational. We apologise for any inconvenience caused.
Posted on 30 August 2012
The York Minster Library will be closed on Thursday 6 and Friday 7 September, re-opening on Monday 10 September as normal. We are currently changing the structure of the Old Palace so that volunteers steward the front desk instead of Old Palace staff, so we will be using these two days to prepare for this change.
Posted on 30 August 2012
To gain access to the Library buildings between 10pm and 8am you will need to bring along your University card. The only days we will be closed during the coming academic year will be Christmas Day, Boxing Day and New Year's Day (25 December, 26 December and 1 January).
Posted on 18 July 2012
The University of York, Information Directorate, are working with Think Productive. They offer time management training courses, email training and facilitation training with a twist. Founder Graham Allcott explains:
“We use a unique blend of workshop time and at-desk coaching to ensure the changes we talk about also get implemented on the day, so that people leave our workshops with a profound sense of control and focus”.
For more information, visit www.thinkproductive.co.uk and find out how to become a Productivity Ninja!
Posted on 26 March 2012
The York Minster Library will be closed from 12pm on Wednesday 4 April and all day Thursday 5 April - the Queen is visiting York Minster and there will be no access to Dean's Park for security reasons.
Posted on 15 March 2012
Posted on 27 March 2013
MetaLib will be withdrawn on 2 April. Details of the services that replace it can be found at:
Posted on 27 March 2013
We have now launched a new web page which provides our responses to the main feedback themes we have received, this is available at http://www.york.ac.uk/about/departments/support-and-admin/information-directorate/feedback/
This content will be refreshed each term and the page covers feedback from Library, IT Services and Archives.
Posted on 10 January 2013
The 2012 Library Survey results are now available and reflect a substantial improvement in the perception of the University's Library services over the past year.
Results for all questions on the survey improved in comparison with 2011, with a 7% increase in results on average. The results show a 15% improvement in scores for questions relating to "Library as a place", reflecting the success of the recent Library refurbishment project and opening of the Harry Fairhurst building.
Scores relating to customer service and information resources have also improved, following recent improvements in service through 24/7 opening, digitisation of key reading materials and the new flexible loans model.
The graph below highlights the improvement in results over the past three years.

Graph of library survey results for 2008-2012. Average perceived results for each year are shown. Users rate each question from 1 (lowest rating) to 9 (highest rating).
We also received a large number of comments in the survey, a selection of which are provided below:
A word cloud of the topics users commented on in the survey is shown below:

The survey also captured many suggestions for improvements. We will be analysing the results in detail over the next few weeks to produce an action plan to ensure that we address any issues arising. We will publish full details of our action plan once it is developed.
The survey was conducted in Nov/Dec 2012 and was completed by a record 2,285 people. Many thanks to everybody who provided their feedback through the survey. All those who completed the survey had the option to enter a prize draw, the winners of which will be announced shortly.
Library Survey Team
lib-survey@york.ac.uk
10 January 2013
Posted on 15 November 2012
Since the introduction of Flexible Loans, Library fine income has reduced by 49% compared to the same time period last year. With your help our aim is to reduce this even further over the coming year.
Have you got feedback about the Library's Flexible Loans? Please get in touch and let us know at infodir-loansreview-group@york.ac.uk and look out for our forthcoming user consultation.
Posted on 12 November 2012
The Library needs your help to improve its’ services. Fill in the Library survey now and you could win one of the following prizes:
The survey is open from 11 Nov to 9 Dec 2012. The survey is shorter than previous years and takes only 5-10 minutes to complete. It gives you the opportunity to provide feedback on Library services and resources, and to have your say in what changes you'd like to see in the Library.
Your comments form an important part of developing Library services. Previous feedback was incorporated into plans for the Library refurbishment, study spaces and text provision.
For further information and help in filling in the survey, please email lib-survey@york.ac.uk.
With thanks to:



Posted on 8 November 2012
Come along to room LFA/204 of the Library's Harry Fairhurst Building between 11am and 1pm. The session is open to anyone. There will be a short presentation on 'Issues with digital readers and access to content', followed by a discussion on a forthcoming pilot of e-readers with distance learning students. There will be ample time for people to bring their own topics.
For further information please contact Jane Lund (SPSW - jane.lund@york.ac.uk) or Julie Allinson (Library - julie.allinson@york.ac.uk)
Posted on 6 November 2012
The Library would therefore like a copy of your reading list by Friday 16th November 2012 to ensure that items are available for the start of term. Sufficient notice is needed to order and process items not currently in stock and to move items into the Key Texts collection.
If you are using the resource list software (EARL) in Yorkshare, you do not need to send your list but please ensure it is up to date by this deadline. The Library will automatically be notified of items on EARL lists which are not in stock and will order them, creating links in the lists when the item is available. You may use the ‘Notes to Library’ option if you need to tell us about anything additional. Please contact Sue Elphinstone with any queries relating to EARL.
All non-EARL lists should be accompanied by a completed resource list form. The completed form and list should be emailed together to the Library Orders Team
Departments can also take advantage of our Electronic Texts Service, which can provide digitised chapters and improve reading list accessibility for your students. For information on this service please visit our 'How do I' page or contact your Academic Liaison Librarian.
If you are not using EARL but you know that there are resources which the Library will need to order, please let us know as soon as possible instead of waiting until your reading list is complete. You can make suggestions via the online Purchase suggestion form.
More information on reading lists, Key Texts, recommending items for purchase and other services & facilities can be found on our web pages.
Posted on 25 September 2012
The nine individual postgraduate studies on the first floor of the JB Morrell Library will shortly be re-allocated to qualifying research postgraduates for the autumn term. To apply for one of these rooms please send your name, email address, department and year of study to jackie.knowles@york.ac.uk by Friday 12 October 2012. Successful applicants will be contacted with their room allocations during w/b 15 October and others will be kept on a waiting list. A £5 deposit will be payable on collection of the key. Please note that in order to ensure fairness in allocating these rooms those postgraduates who had use of an individual study for the summer term will be excluded from the draw for autumn term.
Posted on 14 September 2012
The book collection floors of the JB Morrell Library will be closed this weekend (14th - 16th September 2012). We apologise for the inconvenience caused, but this is due to circumstances beyond our control.
Urgent remedial work is being undertaken over the weekend and areas of the book collection will be opened up as soon as this is complete.
The Harry Fairhurst Building will remain open and the Raymond Burton Library will be opened overnight to provide additional space for those wishing to work. All other library services will remain available.
Posted on 24 July 2012
We are working to replace the current lift with one that will be more reliable and 50% larger and the work will be completed by mid-September. We understand that the noise is causing problems for users in this area. There are alternative quieter facilities, including silent study rooms, across the JB Morrell Library and the Harry Fairhurst building which we would encourage you to use. Please ask a member of staff if you need any assistance.
As previously announced, during the Summer the Library is open at the following times:
Monday 09:00-18:00
Tuesday 09:00-21:00
Wednesday - Friday 09:00-18:00
Saturday 10:00-18:00
Sunday CLOSED
24/7 opening will recommence from Monday 3 September.
Posted on 23 July 2012
The Library is increasing the lending limit for taught postgraduates from 30 items at any one time to 50 after discussion with the GSA on the issue of opening hours over the summer holidays. This is a permanent change that comes into effect immediately. Research postgraduates have always had a lending limit of 50 items.
If you have any queries about this change, please contact Jackie Knowles, Customer Services Manager, on lib-comments@york.ac.uk.
Posted on 18 July 2012
We have recently completed an intensive period of consultation with students and staff about the new library loans model and have made some changes as a result.
Our discussions with students and staff and the results of our survey have shown that the majority of people are positive about our intentions and that even in areas of concern there are people who agree with the original proposals. A summary of the survey results have been made available.
We are working to address specific areas of concern and have added details to the above web page. It is difficult to meet everyone's needs with one policy and this is where our intention to introduce greater responsiveness and flexibility in discussing and solving individuals' problems is very important. In particular we'd like to draw attention to two areas:
We have decided to reduce the fine for requested items from £5 to £2 a day. This amended fine level endeavours to strike a balance between minimising the fine and encouraging return of items.
We plan to look further at balancing the needs of staff and students who are in York during vacations and those who are away. We have received a lot of positive feedback on the proposal to introduce rolling loans across vacations and we are going ahead with this aspect of the model. We received a small number of emails expressing concerns about how we might respond to individual circumstances and our aim is to try and find a solution which is fair to all borrowers and to investigate how we can respond to individual circumstances in a fair and efficient way.
Posted on 6 July 2012
IT Services will be carrying out essential improvements to central IT services to ensure that they will continue to work in the event of power failures on campus. As a consequence, the following Library systems and services will be unavailable:
The Library catalogue
E-Journals via SFX
Databases via MetaLib
Digital Library (including Yodl, the CausePapers, Ouse, and Iris)
Self service machines
Book return machine
Aleph client access (for Library staff)
Library classroom PCs
In addition, the above services should be considered at risk for the whole weekend. If there is any unexpected extension of the downtime, this will be announced on the IT Services Twitter feed.
Posted on 2 July 2012
The successful 24/7 opening during the summer term ends on Monday 2 July, but will resume in September. Over the summer the external book drop box will be open once again. If you need to return books when the Library is closed please use this facility. The drop box is located at the front of the Library along the walkway towards Alcuin, where the old entrance used to be. The drop is set into the wall in the square paved area where you can see into the Key Texts room. We have made available summer opening hours and details about vacation borrowing.
Posted on 22 June 2012
The successful 24/7 opening during the summer term ends on Monday 2 July, but will resume in September. From Monday 3 September we will be open 24/7 all year round, except for 25-26 December and 1 January 2013.
Please note that from 2 July to 2 September 2012 the opening (full service) hours are:
| Mon | 9am - 6pm |
| Tues | 9am - 9pm |
| Wed-Fri | 9am - 6pm |
| Sat | 10am - 6pm |
From Monday 25 June, books you borrow will be due back at the start of next term unless they are requested by another user during the vacation. For further detail and full information please see vacation borrowing.
Jackie Knowles
Customer Services Manager
Posted on 3 August 2012
The Library needs a copy of your reading list by Friday 10 August 2012 to ensure that items are available for the start of term. Sufficient notice is needed to order and process items not currently in stock and to move items into the Key Texts collection.
If you are using the resource list software (EARL) in Yorkshare, you do not need to send your list but please ensure it is up to date by this deadline. The Library will automatically be notified of items on EARL lists which are not in stock and will order them, creating links in the lists when the item is available. You may use the 'Notes to Library' option if you need to tell us about anything additional. Please contact Sue Elphinstone with any queries relating to EARL.
All non-EARL lists should be accompanied by a completed resource list form. The completed form and list should be emailed together to the Library Orders Team.
Departments can also take advantage of our Electronic Texts Service, which can provide digitised chapters and improve reading list accessibility for your students. For information on this service please visit our 'How do I' page or contact your Academic Liaison Librarian.
If you are not using EARL but you know that there are resources which the Library will need to order, please let us know as soon as possible instead of waiting until your reading list is complete. You can make suggestions via the online Purchase suggestion form.
More information on reading lists, Key Texts, recommending items for purchase and other services & facilities can be found on our web pages.
If the question you would like answering does not appear below please let us know by emailing infodir-loansreview-group@york.ac.ukand we will be happy to provide a response.
From the feedback we've received we know that our current loans system is not working well and we want to develop a system which is fair for all groups of library users and improves access to material to help you get the resources you want when you need them. We have looked at best practice across HE libraries and have been inspired by the University of Sheffield who were able to raise NSS satisfaction with library services from 62% in 2008 to 91% in 2011. They have reported that one of the most significant contributing factors to this increase is the change in their loans system. In contrast York currently has a satisfaction level of 74% in the NSS for Library services. The system we have developed is based on that at the University of Sheffield.
We have written a summary of the main proposals for you to read through.
In the academic year 2010/11 only 11% of Library fines were from ordinary loans that other people had requested because they needed to use them. This implies that in the majority of cases we are charging fines on material that comes back late but that no one else is waiting for. We propose to only fine on items that are overdue and were requested by others, unless they are Key Texts. We're proposing a high fine for this situation to stop people deliberately keeping items that are requested by others.
Just let us know! Our aim is not to charge fines unless we have to, so if you have difficulties getting a book back or have mitigating circumstances that we need to take into account then get in touch and we will work with you to resolve the situation.
This will vary as our request system will take account of the circumstances of the borrower (i.e. full-time or part-time student or those on specific courses in Health Sciences and HYMS) and known demand for an item (i.e. assigning loan length based on whether there is a queue of people waiting for the item). Everyone will get at least three days to bring back a book when it is requested.
Yes, you can renew a book as many times as you need, providing that no-one else requests it. At the end of each 4 week loan period you will be invited to confirm via your library account that you still have the book and it will be renewed.
We are not expecting a significant change in the number of items out on loan at any one time. Physically browsing the main shelves will only ever give a snap-shot of available stock at any time due to the increasing numbers of electronic books and journals. For a full overview of stock in a subject area the catalogue must be employed for 'virtual browsing'.
We don't propose to make any changes to Key Texts this year so the way the loans and fines work for that collections will remain the same as they are now.
4 week loans will apply all year round and you will be able to confirm and renew books throughout the vacation if no-one else needs them. If the book is requested you will be expected to return it within 7 days and to post it back to us if you are away from York.
We are currently investigating whether we can offer a subsidised postage returns label.
We will take the return date as being the date your parcel was franked. We also advise getting proof of postage in case anything goes wrong.
The new arrangements will be subject to ongoing rigorous review and if things are not working we'll change them again.
Posted on 15 June 2012
One of the best things about the University of York is the community feel that exists. The Library would like to put this community at the heart of all our services. From the feedback we have received we know that our current loans system is not working well and want to ensure that we develop a loans model which puts community at its heart. We have drafted a new model and we are now seeking your feedback about Library fines.
Take the survey and let us know your views. Your answers will help us assess whether the model we are proposing is the right one for our students.
Thank you.
Review of Library Loans
Posted on 16 June 2012
One of the best things about the University of York is the community feel that exists. The Library would like to put this community at the heart of all our services. From the feedback we’ve received we know that our current loans system is not working well and want to ensure that we develop a new model which puts community at its heart.
In the academic year 2010/11 only 11% of Library fines were from ordinary loans that other people had requested because they needed to use them. This implies that in the majority of cases we are charging fines on material that comes back late but that no one else is waiting for.
We have looked at best practice across HE libraries and have been inspired by the University of Sheffield who were able to raise NSS satisfaction with library services from 62% in 2008 to 91% in 2011. They have reported that one of the most significant contributing factors to this increase is the change in their loans system. In contrast York currently has a satisfaction level of 74% in the NSS for Library services. The system we have developed is based on that at the University of Sheffield.
We want to develop a system which is fair for all groups of library users and improves access to material to help you get the resources you want when you need them.
Loan categories: you can borrow all ordinary books, except Key Texts, audio visual and reference books, for 4 weeks. If there is a queue of people waiting for the item, or if someone requests it at any point, the loan period will be shortened. All our communications will make it clear when the item is due back and if this changes.
Requests: you should request titles you need when they are on loan. Requests allow students to get access to the items they need as quickly as possible.
Unlimited renewals: you can renew a book as many times as you need, providing that no-one else requests it. At the end of each 4 week loan period you will be invited to confirm via your library account that you still have the book and it will be renewed.
Fines: you will only pay fines if you do not return a requested item on time. Fines will be £5 per item per day. Fines are high to act as a deterrent and to stop members of the Library community inconveniencing each other. Fine income will be used to support the acquisition of high demand material.
Vacation loans: 4 week loans will apply all year round and you will be able to confirm and renew books throughout the vacation if no-one else needs them. If the book is requested you will be expected to return it within 7 days and to post it back to us if you are away from York. This means no more waiting until the end of vacations to get hold of books which are on loan.
Start date: the changes to the loan periods will start on 3 September 2012. You will still be able to borrow books for the whole vacation this summer.
FAQs: we've compiled a page of frequently asked questions about these proposals. We will add to these as our consultation progresses and more topics come up for discussion.
We welcome your views and feedback on these proposals.
Please email Jackie Knowles, Customer Services Manager via email infodir-loansreview-group@york.ac.uk
Posted on 22 May 2012
We are looking for a maximum of 16 volunteers to take part in discussions about user expectations and experiences of the help and service currently offered in the Library.
Posted on 24 April 2012
The nine individual postgraduate studies on the first floor of the JB Morrell Library will shortly be re-allocated to qualifying research postgraduates for the summer term. To apply for one of these rooms please send your name, email address, department and year of study to jackie.knowles@york.ac.uk by Friday 4 May 2012. Successful applicants will be contacted with their room allocations during w/b 7 May and others will be kept on a waiting list. A £5 deposit will be payable on collection of the key. Please note that in order to ensure fairness in allocating these rooms those postgraduates who had use of an individual study for the spring term will be excluded from the draw for summer term.
Posted on 2 April 2012
Whether you need space for exam study, research, or group work the Library will be open 24 hours a day, 7 days a week for a trial period from Monday 16 April until Monday 2 July, including bank holidays.
The University has agreed to fund this trial 24/7 service in response to student feedback. We hope that the trial will help to address the diversity of needs among the University community, such as students on placement and those with dependents or work commitments who may need to access library resources and facilities outside the standard working day.
After the trial period 24/7 opening all year round will begin from Monday 3 September 2012.
Further information is available from our Opening hours page.
Posted on 21 February 2012
If you are teaching a module in the Summer Term, the University Library needs your help to ensure that appropriate resources are in place. The Library would therefore like a copy of your reading list by Friday 9 March 2012 to ensure that items are available for the start of term. Sufficient notice is needed to order and process items not currently in stock and to move items into the Key Texts collection. If you are using the resource list software (EARL) in Yorkshare, you do not need to send your list but please ensure it is up to date by this deadline. The Library will automatically be notified of items on EARL lists which are not in stock and will order them, creating links in the lists when the item is available. You may use the ‘Notes to Library’ option if you need to tell us about anything additional. Please contact Sue Elphinstone with any queries relating to EARL.
All non-EARL lists should be accompanied by a completed resource list form. The completed form and list should be emailed together to the Library Orders Team.
Please note that the Library has introduced a 24 hour loan period. This can be applied to heavily used / recommended texts. You may want to consider using this new loan period as an alternative to Key Texts (4 hour loan). Due to space considerations the number of copies of a title in Key Texts is capped at two.
Departments can also take advantage of our Electronic Texts Service, which can provide digitised chapters and improve reading list accessibility for your students. For information on this service please visit http://www.york.ac.uk/library/howdoi/suggestitemsforelectronictexts/ or talk to your Academic Liaison Librarian.
If you are not using EARL but you know that there are new items which the Library will need to order, please let us know as soon as possible instead of waiting until your reading list is complete. You can make suggestions via the online Purchase suggestion form. More information on reading lists, Key Texts, recommending items for purchase and other services & facilities can be found on our web pages.
Posted on 7 February 2012
We are sorry that the Minster Library Reading Room will close at 3.45 on Thursday 16 February for unavoidable reasons. We will reopen as normal 9am on Friday 17 February. We apologise for any inconvenience
Posted on 7 February 2012
From Monday 6 February 2012 the Research Study and Lounge on the top floor of the Harry Fairhurst Building will be available for use by Taught as well as Research Postgraduates. The Library is opening up this space to all Postgraduates in response to customer feedback and because of low occupancy levels.
Posted on 1 February 2012
The Library are pleased to announce the availability of a book drop facility on Heslington East. The book drop is situated in the Ron Cooke Hub and is accessible 24/7. Items will be collected once a day, Monday to Friday, usually in the early afternoon. Customers should note that items will not be removed from library accounts until the items are received at the J.B. Morrell Library so the drop box should not be used to return items borrowed for 24 hrs or less, such as Key Texts, DVDs, 24 HR loans, overnight loans, study keys. Any items recorded as returned late will be charged fines.
This is a new service that has been introduced in response to customer feedback. We will be monitoring and reviewing use of the box over the coming months so please provide any comments or suggestions to Jackie Knowles, Customer Services Manager, jackie.knowles@york.ac.uk
Posted on 30 January 2012
Whether you need space for independent study, research, or group work the Library will now be open 24 hours a day, 7 days a week for a trial period from Monday 16 April until Monday 2 July, including bank holidays.
The University has agreed to fund this trial 24/7 service in response to student feedback. We hope that the trial will help to address the diversity of needs among the University community, such as students on placement and those with dependents or work commitments who may need to access library resources and facilities outside the standard working day.
After the trial period, 24/7 opening all year round will begin from Monday 3 September 2012.
This page contains an archive of Library news items.
Posted on 25 January 2012
In response to customer feedback, the Library will provide a secure book drop box on Heslington East from early February. It will be located in the Ron Cooke Hub, available 24/7, with collections made once a day Monday to Friday in the first instance. Any questions about this new service can be directed to Jackie Knowles, Customer Services Manager via jackie.knowles@york.ac.uk
Posted on 11 January 2012
Students who currently hold a key to the Research Lounge will need to visit the Help & Information desk in the JB Morrell Library to hand back their old card and have the appropriate access added to their University Card.
The Research Study and Lounge offers a mix of study space for use by research postgraduates. The area includes relaxed seating and more formal study desks complete with Wi-Fi and power points for charging laptops. Lockers are also available in this area. To gain access the Research Lounge or to borrow a locker please enquire at the Help desk in the JB Morrell Library.
Posted on 11 January 2012
It is hoped to keep disruption to a minimum and we apologise for any inconvenience this may cause.
Posted on 4 January 2012
The nine individual postgraduate studies on the 1st floor of the JB Morrell Library will shortly be re-allocated to qualifying research postgraduates for the spring term. To apply for one of these rooms please send your name, email address, department and year of study to jackie.knowles@york.ac.uk by Friday 20 January 2012. Successful applicants will be contacted with their room allocations during w/c 23 January and others will be kept on a waiting list. A £5 deposit will be payable on collection of the key. Please note that in order to ensure fairness in allocating these rooms those postgraduates who had use of an individual study for the autumn term will be excluded from the draw for spring term.
Posted on 5 December 2011
The Higher Education library community wants to provide the best possible service to students, researchers and staff who, for all sorts of reasons, wish to access other academic and specialist libraries.
Please help us develop the services and access you need by completing this short online survey - it should take 5-6 minutes.
WIN VOUCHERS - Prize Draw for SIX winners of £30 Amazon vouchers - optionally provide your email address at the end of the survey to be entered in to the random draw.
Data Protection - Sero Consulting is registered with the Information Commissioner and undertakes that your data will be held securely and will not be disclosed in any way that can be traced to an individual.
Posted on 5 December 2011
From 5 December your old library card will no longer work and you should use your new University card to borrow books.
This change will happen automatically and your library record and current loans will not be affected. Please note that the new University cards also now link to York Print Plus accounts for photocopying and printing.
If you have not yet received your new staff card please visit the Information Centre on Market Square.
Library membership is available to all staff and your new style staff University card is automatically registered as your library card.
Please do take the opportunity to come and visit us and look at the facilities and resources we have on offer. If you have not yet received your new style staff card please visit the Information Centre on Market Square.
Associate staff will not automatically be issued with a new style University card. Old style library cards will continue to work for all associate staff and there is no automatic update taking place.
If you are an associate member of staff and have a new style University card please come to the Library Help desk and we will activate it.
Due to the complexity of associate registrations we are advising that individuals should visit the Help desk in the Library for personalised information about what to do. The Library Help desk is open 9am-9.45pm Monday to Friday and 10am-6pm on Saturday and Sunday.
If you have any questions about this please see a member of staff at the Help Desk or contact Jackie Knowles, Customer Services Manager via email jackie.knowles@york.ac.uk
Posted on 8 November 2011
The Library would therefore like a copy of your reading list by Friday 18th November 2011 to ensure that items are available for the start of term. Sufficient notice is needed to order and process items not currently in stock and to move items into the Key Texts collection.
If you are using the resource list software (EARL) in Yorkshare, you do not need to send your list but please ensure it is up to date by this deadline. The Library will automatically be notified of items on EARL lists which are not in stock and will order them, creating links in the lists when the item is available. You may use the ‘Notes to Library’ option if you need to tell us about anything additional. Please contact Sue Elphinstone with any queries relating to EARL.
All non-EARL lists should be accompanied by a completed resource list form. The completed form and list should be emailed together to the Library Orders Team
Please note that the Library has now introduced a 24 hour loan period. This can be applied to heavily used / recommended texts. You may want to consider using this new loan period as an alternative to Key Texts (4 hour loan). Due to space considerations the number of copies of a title in Key Texts is capped at two.
Departments can also take advantage of our Electronic Texts Service, which can provide digitised chapters and improve reading list accessibility for your students. For information on this service please visit http://www.york.ac.uk/library/howdoi/suggestitemsforelectronictexts/ or talk to your Academic Liaison Librarian.
If you are not using EARL but you know that there are new items which the Library will need to order, please let us know as soon as possible instead of waiting until your reading list is complete. You can make suggestions via the online Purchase suggestion form.
More information on reading lists, Key Texts, recommending items for purchase and other services & facilities can be found on our web pages
Posted on 1 November 2011
On Friday 23 December, York Minster Library will close at 12pm, due to staff shortages.
We apologise for any inconvenience.
Posted on 5 October 2011
Research Study and Lounge
Located on the top floor of the Harry Fairhurst Building the Research Study and Lounge offers a mix of study space exclusively for use by research postgraduates. The area includes relaxed seating and more formal study desks complete with Wi-Fi and power points for charging laptops. Lockers are also available in this area for daily use. To register for a key to access the Research Lounge or to borrow a daily use locker please enquire at Help & Information in the JB Morrell Library.
Individual Postgraduate Studies
From October 2011 the Library is making available nine individual studies on the 1st floor of the JB Morrell Library. These will be let for approx a term at a time, to qualifying research postgraduates. To apply for one of these rooms please send your name, email address, department and year of study to jackie.knowles@york.ac.uk by Friday 21 October 2011. Successful applicants will be contacted with their room allocations during w/b 23rd October and others will be kept on a waiting list. A £5 deposit will be payable on collection of the key.
Posted on 30 September 2011
We apologise for any inconvenience caused.
Posted on 30 September 2011
This new version of YorSearch includes the search options:
Loyal users of the existing Classic Catalogue need not worry, as this will continue to be available alongside YorSearch.
We welcome your feedback on this new version of YorSearch. Please email us with your comments.
Posted on 2 September 2011
To check what services are available during self-services hours please go to: www.york.ac.uk/library/libraries/openinghours
Full weekend opening from 10.00am until midnight on both Saturdays and Sundays resumes on 8 and 9 October.
For more information on all Library opening hours, including the Kings Manor Library, please go to: www.york.ac.uk/library/libraries/openinghours
Posted on 22 August 2011
We received a record number of responses this year, the results of which are being analysed and formulated into an action plan. This will be made available via the Library web pages.
Catriona Sherman, pictured here with the Director of Information, Stephen Town, was the happy winner of this year’s prize draw and was presented with a Sony eBook Reader. Further prizes, of USB sticks and Library mugs, were also awarded.
Posted on 9 August 2011
Because of the restricted space at KML and to minimise disruption to users, the plan is to complete the work in stages, working on Wed-Fri each week until 2 Sept. The Library will remain open and operational throughout, but if you have any queries, please contact King’s Manor Library staff or Jackie Knowles or Paula Mountain Agar in the J.B. Morrell Library.
Posted on 25 July 2011
The Library will be open normal vacation hours 09:00 - 18:00 with a skeleton staff.
ITSO will be closed, but the out of hours phone service 01904 323838 will be available during this period. An escalation procedure will be in place to deal with serious issues should they arise.
IT Services - all services will be running as normal. Staff will be available to return to site should any issues arise.
We wish to ensure that this does not adversely effect specific academic requirements. I would be grateful if you could pass this message on to other colleagues and students in your department.
I am happy to receive information on specific problems this may cause to individuals or groups, and to make arrangements to mitigate these. Please contact Liz Waller (liz.waller@york.ac.uk or x3868).
Posted on 14 July 2011
Both buildings will operate independently of each other. The temporary Fairhurst entrance will be situated at the South West side of the Harry Fairhurst Building (by the external lift and staircase). The entrance to the Library maintains its current position.
Posted on 11 July 2011
The Library would therefore like a copy of your reading list by Friday 12th August 2011 to ensure that items are available by the start of term. Sufficient notice is needed to order and process items not currently in stock and to move items into the Key Texts collection.
If you are using the resource list software (EARL) in the VLE, you do not need to send your list. The Library will automatically be notified of items on EARL lists which are not in stock and will order them, creating links in the lists when the item is available. Please contact Sue Elphinstone with any queries relating to EARL.
All non-EARL lists should be submitted by the deadline and accompanied by a completed resource list form. The completed form and list should be emailed together to the Library Orders Team
Please note that the Library will shortly be introducing a 24 hour loan period. This can be applied to heavily used / recommended texts. You may want to consider using this new loan period as an alternative to Key Texts (4 hour loan). Due to space considerations the number of copies of a title in Key Texts will now be capped at two.
Departments can also take advantage of our new Electronic Texts Service, which can provide digitised chapters and improve reading list accessibility for your students. For information on this service please visit http://www.york.ac.uk/library/howdoi/suggestitemsforelectronictexts/ [Link removed] or talk to your Academic Liaison Librarian.
If you are not using EARL but you know that there are new items which the Library will need to order, please let us know as soon as possible instead of waiting until your reading list is complete. You can make suggestions via the online Purchase suggestion form.
More information on all Library services & facilities can be found on our web pages [Link removed].
Posted on 4 July 2011
The Library Catalogue, YorSearch, is being upgraded in early August. The main feature of the upgrade will be the integration of MetaLib, allowing you to start your search for books and journal articles from the same place.
Loyal users of the existing Classic Catalogue need not worry, as this will continue to be available alongside YorSearch throughout the next academic year.
More information, including how to provide feedback on the new look YorSearch, will be provided when the upgrade is launched.
Please contact Ian Hall from the implementation group: ian.hall@york.ac.uk if you have any questions.
Posted on 23 June 2011
Rollover is the annual process of creating a new VLE course. EARL resource lists do not automatically rollover, but must be copied. If you had EARL resource lists attached to a 2010/11 course you may want to copy the lists to ensure they are still available in 2011/12 – this is a very quick process.
Click on the button which links to the EARL resource list (this button is usually on the left of the screen). You will see the following:
No EARL lists will be associated with the course at this point but you will see options to create a new list, make a copy of a single list, or make copies of all lists within a course. You must choose one of these options.
If you chose either of the copy options you will need to select the relevant resource list title or course name from the drop-down. Once the copy is made you will need to re-name the list (e.g. remove ‘Copy of’ in the title) and change the start/end dates.
Resources within the list can be added, edited or deleted as appropriate. For further information on editing lists please refer to the document or video ‘Creating a resource list (EARL)’ which is available under the Library tab in Yorkshare.
Further information and advice:
If you require further advice on managing your resource lists please contact: Sue Elphinstone (Content Description Librarian).
Posted on 6 June 2011
The footpath around the West Elevation of the Harry Fairhurst building is to be closed from Monday 6 June until Friday 17 June 2011 (inclusive) and is scheduled to re-open on Saturday 18 June 2011. The footpath is required to be closed in order to safely undertake remedial works to the footpath and improve disabled access.
Users are reminded that alternative pedestrian routes via Alcuin College are available to provide access between the North Campus Car Park and Central Campus Areas and disabled car parking spaces are available in Central Car Park.