Frequently Asked Questions

Frequently Asked Questions: Training Is training provided?
Do practitioners need to have any specific skills to use the system?
Do PCs/laptops need any specific requirements to use PC-MIS?
What PC-MIS support is available?
Will PC-MIS affect my local IT infrastructure?

1. Is training provided?
Yes training can be provided either locally to you or from The University of York. Access to a demo-system and training materials is provided for local service training.
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2. Do practitioner need to have any specific skills to use the system?
PC-MIS was “designed by clinicians for clinicians”. It has been designed to be intuitive for the practitioner, although general user training is recommended and would initially be provided by PC-MIS.
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3. Do PCs/laptops need any specific requirements to use PC-MIS?
Internet Explorer 6 or higher and access via the NHS N3 network is recommended. There are no other specific requirements as most PC / laptop’s with Microsoft Windows are compatible, however, 2GB RAM and Core2Duo Processor would make the systems faster to use.
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4. What PC-MIS support is available?
We offer dedicated first line (telephone and email) support and second line (technical) support. Hours of support are 9.00 am - 5.00 pm Monday to Friday, excluding Bank Holidays and Public Holidays. Our IAPT clinical educators are also available to provide advice.
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5. Will PC-MIS affect my local IT infrastructure?
The use of PC-MIS is designed not to impose any additional demands on your local IT support. PC-MIS is a hosted secure web based system, and does not require any additional software to be installed locally.
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