Mailroom FAQs
The University of York's Mailroom offers a variety of postal services via Royal Mail, below are some Frequently Asked Questions relating to international services and registered/recorded deliveries.
- I need to get my parcel abroad quickly
- how do I do this and how much does it cost?
Global Priority - for this you will need a Customs Declaration form (CP72) which are available from the Mailroom. Most services offer delivery within 2-5 working days, contact the Maillroom (ext 2049) for more information. Postal rates vary depending on destination and weight.
This service is available through Parcelforce and is trackable to the destination country. The item must be in the Mailroom no later than 1500 hours.
- My parcel is heavy - how do I get it
abroad and how much will it cost?
For parcels over 2kg in weight, you will need to attach a Customs Declaration form, available from the Mailroom. Parcels without this form will be returned to sender therefore delaying your item. Items under 2kg do not require this form unless speed is required. Postal rates vary depending on destination and weight.
This service is available through Parcelforce and is trackable to the destination country. The item must be in the Mailroom no later than 1500 hours.
- What other International Services do you provide?
International Signed For - this costs £5.15 + £8.00 pro rata per kilo. For an extra payment of £2.60, you will get £500 compensation for damage or non-delivery. For items of a higher value contact the Mailroom on ext 2049.
Airsure - this service is only available to a limited number of countries but allows you to track your item right up to the point of delivery. Your item will receive priority handling for £7.60 per item - add £2.60 for addition compensation of up to £500, contact the Mailroom for further details of this service. This service is subject to VAT.
- What registered services do you provide for UK parcels and mail?
Recorded Delivery: (orange sticker) this is a signed for at point of delivery service costing 95p + postage (1st or 2nd class), this service is trackable through the Mailroom via Royal Mail.
Special Delivery: (silver sticker) this is a signed for at point of delivery service costing from £5.65 with guaranteed 1pm next working day delivery, the weight limit for this service is 10kg. There is also a 9am service costing from £15.50 with a weight limit of 2kg. The 9am service is subject to VAT.
Registered: this is a special delivery service which will insure your parcel for up to £2500, see postal rates weight and compensation prices.
- How would I send my UK parcels through
the University Mailroom?
All parcels must have a department stamp, be properly wrapped and clearly addressed. The services provided range from 9am next day, 10am, 12 noon, 24 and 48 hour delivery. These parcels must be in the Mailroom no later than 1500 hours. This service is subject to VAT.
All these services are trackable, please contact the Mailroom for more details on ext 2049.
- I am doing a bulk mailing, what should I do?
Contact the Mailroom in the first instance who will be able to supply you with mailbags. For external mail please ensure that all letters have a department stamp and are banded with the address face up. Please also ensure that 1st and 2nd class mail, and also international and inland mail is kept separate.
Please inform the Mailroom of your desired collection day in advance, this will ensure that an early pick up can be arranged to enable franking and sorting to be done within the same working day.
- What is the latest time that I can post an item?
The last Royal Mail collection from the Mailroom is 1700 hours, any mail arriving at the Mailroom after 1645 hours cannot be guaranteed to have same day despatch. If you have urgent mail to post after your department's last collection, this must be hand delivered to the Mailroom prior to 1645 hours.
- What can I do if a trackable I sent didn't arrive?
Contact the Mailroom on ext 2049 giving the service used, item sent, date, name and address - the Mailroom will then do a track and trace and contact you with the reasons for the delay.