Key Performance Indicators
Summary by term
| Term / Year | Number of Bookings | Delivered in accordance with SLA | Incorrect Information given in Booking |
|---|---|---|---|
| Autumn Term 08 | 150 (100%) | 148 (99%) | 28 (19%) |
| Summer Term 07 | 497 (100%) | 493 (99%) | 95 (19%) |
| Spring Term 07 | 914 (100%) | 909 (99%) | 232 (25%) |
| Autumn Term 06 | 1056 (100%) | 1048 (99%) | 181 (17%) |
| Summer Term 06 | 520 (100%) | 517 (99%) | 106 (20%) |
| Spring Term 06 | 863 (100%) | 850 (98%) | 178 (21%) |
| Autumn Term 05 | 999 (100%) | 990 (99%) | 229 (23%) |