Key Performance Indicators
Autumn Term 2008
| Date | Number of Bookings | Bookings not accepted | Number delivered in accordance with the SLA | Percentage |
|---|---|---|---|---|
| Autumn Wk1 | 50 | 0 | 50 | 100% |
| Autumn Wk2 | 53 | 1 | 52 | 98.1% |
| Autumn Wk3 | 47 | 1 | 46 | 97.9% |
| Date | Incorrect Bookings | Not Wanted | No Show | Wrong Details | Late booking (<3 days) | Very Late booking (<1 days) | Late Cancellation (<1 day) |
|---|---|---|---|---|---|---|---|
| Autumn Wk1 | 7 (14%) | 1 (2%) | 0 (0%) | 5 (10%) | 1 (2%) | 1 (2%) | 1 (2%) |
| Autumn Wk2 | 12 (22.6%) | 3 (5.7%) | 2 (3.8%) | 7 (13.2%) | 0 (0%) | 3 (5.7%) | 0 (0%) |
| Autumn Wk3 | 9 (19.1%) | 2 (4.3%) | 3 (6.4%) | 4 (8.5%) | 0 (0%) | 1 (2.1%) | 0 (0%) |
| Autumn Term 08 Totals | Total to Date | % of total |
|---|---|---|
| Number of Bookings | 150 | 100% |
| Delivered in accordance to the SLA | 148 | 99% |
| Incorrect Information Given in Booking | 28 | 19% |