Process improvement at the University of York

Process improvement means defining, analysing and improving processes to deliver support and services to staff, students and external customers which are value adding, efficient, effective and 'waste free'.

The aim of process improvement should include at least one of the following:

  • improved customer experience
  • improved employee experience
  • improved organisational value

Lots of departments and functions in the University do this at a local level, finding cost effective solutions or improvements to their operations. Other processes cut across a number of departments or areas of operation: reviewing these processes happens more formally. Find out more about current process improvement projects.

You can find out more about process improvement at York using the links on the left-hand side of the page.

Last Updated: May 8, 2013 | sjs22@york.ac.uk

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