Information Directorate
Presentations
The presentations given at the 9th Northumbria Conference are available to download below, ordered by the surname of the first author. If you are unsure of the authors or title of a particular paper, you may wish to refer to the 2011 Conference Programme (PDF 
, 410kb)
, 410kb)A
, 3,002kb)"Quality Assurance in a Super-converged Student Support Service"
B
Examples of Balanced Scorecard Applications in Academic Libraries:
, 20kb)From the Balanced Scorecard Workshop
"Performance measurement in a changing environment"
"Student Information Search Skills and Help Acquisition: Differences Across Three Faculties"
"Utilizing LibQUAL+® to Identify Best Practices in Academic Research Library Web Site Design"
"What business are we in? Value added services, core business and national library performance"
C
"USING PERFORMANCE INDICATORS TO IMPROVE TECHNICAL SERVICE IN AN ACADEMIC LIBRARY: A CASE STUDY FROM SÃO PAULO UNIVERSITY LAW SCHOOL"
"LGBT fiction for children and young people in public libraries"
"Assessing the Value of Ebooks to Academic Libraries and Users"
"The Journal Usage Statistics Portal (JUSP)"
"Evaluating Intellectual Assets – New and Improved Measures for the Transcendent Library"
"New libraries, new users?"
"Illumination & support: or What do libraries do with all that data?"
"Business Intelligence"
D
"Reconfiguring the researcher-librarian relationship: evaluating South Africa’s ‛Library Academy’ experience"
"Measuring Use of Licensed Electronic Resources: A Second Iteration of the MINES for Libraries® Survey on Scholars Portal and Other Resources for the Ontario Council of University Libraries"
"Evaluating Peer Research Mentors: a campus collaboration for effective student learning"
E
"It’s their Library, not ours: how value comes from a philosophy not a purse"
G
"Quality Management in Special Libraries"
"Do school libraries make a difference? Some thoughts on the process of evaluating impact"
H
"Using lean to teach the technical services value stream: an online continuing education course"
"An Outcome Study on the Learning Programs at the Novartis Knowledge Center"
"Technology based Quality Evaluation Instrument for Teaching and Learning: UNISA Library Services"
"Building A Community of Practice: The Library Assessment Conference"
"The Value of Academic Libraries Initiative:A Briefing, A Discussion, and An Opportunity for Engagement"
I
"QUANTITATIVE MEASUREMENT OF LIBRARY SERVICES: A REFLECTION OF SERVICES IN THE LIBRARY OF HIGHER EDUCATION CMMISSION, PAKISTAN."
J
"Making better choices: using a costing model"
"Leadership Competencies: A reference point for development & evaluation"
"The Value of Libraries for Research: Qualitative and Quantitative Approaches "
K
"LibQUAL+®: The UK and Irish Experience"
"What do they want now? Qualitative regrounding of the LibQUAL+® survey."
"Performance Measurement: a Publisher’s Perspective"
"Regrounding LibQUAL+® for the Digital Library Environment: An Analysis of the DigiQUAL® Data"
L
"Deploying the NUS Service Class framework to scale the peaks of service excellence"
"Subcultures and Values in Academic Libraries – What Does ClimateQUAL® Research Tell Us?"
"Using Basic Data Visualization Methods to Explore LibQUAL+® Data"
M
"Libraries as learning spaces: Exploring how students make use of the physical space in academic libraries"
"Designing a User and Usage Database to Promote, Market, and Demonstrate the Value of Selected Statewide Databases: The Florida Electronic Library as an Example"
"Broadband & Libraries: Measuring Levels of Broadband Access and Perceptions of Broadband Impact and Value"
"Revitalizing strategic planning: introducing the balanced scorecard"
Managing and Understanding Data in Libraries Workshop (A transcript from the session is also available on the MUDL Website)
"Assessing Library Contributions to University Outcomes"
"Use of the ACRLMetrics Service"
"Collaborative Assessment: Using Balanced Scorecard to Measure Performance and Show Value"
"How Low Budget Research Can Make a High Impact"
"Determining the value of individual librarians’ work: a case study of the Cape Peninsula University of Technology"
"The impact of information literacy on the pass rate of first year students: a project at the Cape Peninsula University of Technology"
N
"The impact of provision of books on reading, learning and teaching"
"Exploring the Cause and Effect of Library Value"
O
"Getting Information Literacy Assessment On a New Track: The RAILS Project"
P
"Sharing Our Stories, Improving Our Service, Declaring Our Relevance"
"Can we quantify the library’s influence? Creating an ISO standard for impact assessment"
"New services, still more data: What should international library statistics count today? Part One"
"New services, still more data: What should international library statistics count today? Part Two"
R
"The ‘Understanding Library Impacts’ protocol: demonstrating academic library contributions to student learning outcomes in the age of accountability"
"Collection development as a political process: a case from Norway"
S
"Evaluating “Their” Selections--The Value of Customer eBook Purchases"
"Two Decades of User Surveys: The Experience of Two Research Libraries from 1992 to 2011"
"New COUNTER-based usage metrics for journals and other publications"
"The Library Impact Data Project: hit, miss or maybe"
T
"QUALITY ASSURANCE IMPROVEMENTS IN AUSTRALIAN UNIVERSITY LIBRARIES"
"Strategy Development with the Balanced Scorecard"
"Measuring Value and ROI of Academic Libraries: The IMLS Lib-Value Project"
"Simpson's Paradox as a Challenge in Library Assessment: An Example Using LibQual+® Long and LibQual+® Lite Data"
"Plan, implement, review and improve"
"Developing a values scorecard"
"Applying SROI in the evaluation of Libraries for Life"
V
"Development and implementation of a comprehensive authority control performance measurement system"
W
"Competing values: an examination of library administrators’ perceptions and behaviors in competitive and performance measurement information use in developing strategic responses and reporting strategic impacts and value for their organization"