The Accommodation Services Office will be open between the hours of 9am and 5pm Monday –Friday (Thurs 10am – 5pm).

During office hours the team are available to take queries via email and over the telephone. 

On rare occasions the office may have to be closed due to staff shortages or training. In this case as much notice as possible will be given as possible by advertising on York Extra and placing signs within the University Information Centre.  

Between 9am and 5pm, Monday - Friday (10am - 5pm on Thursday), a member of Accommodation staff will be available on the Accommodation Reception Desk within the Information Centre. 

They will assist with any queries regarding Accommodation. This is a drop in service and no appointment is necessary. 

Accommodation Services will aim to answer any routine queries or requests for information within a reasonable timescale and wherever possible within no more than 2 working days.

Within the peak accommodation letting period (Aug – Sep) this is extended to 4 working days. 

If we are unable to provide an answer within this time we will contact the individual making the request to provide an update and offer an appropriate timeframe for a response.

 During office hours we will aim to answer your call within 10 seconds. Within peak accommodation letting period (Aug - Sept) some calls may take longer to be answered. 

Messages left outside of office hours will be responded to within 1 working day.

The Accommodation Services website will be kept up-to-date with timely and relevant information tailored towards its audience.

Information will be detailed and accurate, ensuring our customers are able to find answers to the majority of their queries by using the website in the first instance.

Complaints should be sent in writing addressed to the Accommodation Services Coordinator.  We will acknowledge your complaint within 2 working days and offer an appropriate timeframe for a resolution.

If you are not satisfied with the final complaint resolution this can be appealed by writing to the Head of Campus Services.

Rooms in University Accommodation will be allocated effectively and appropriately by Accommodation Services in line with our room allocation policy.

Information on who is eligible to apply for accommodation and who is covered by the University’s Accommodation Guarantee is available on our website.

We will advertise Private Sector properties that comply with the York Code of Best Practice for Student Accommodation on our website on behalf of local landlords.

Where possible Accommodation Services will assist students looking for somewhere to live in the Private Sector.

Accommodation Services staff are trained and demonstrate compliance with the Data Protection Act. 

We liaise and  work with other University colleagues to achieve full compliance with the UUK Code of Practice for student accommodation